Since the invention of the internal combustion engine, there have been many innovations made in the automotive industry. Manufacturers created new styles and market segments, automatic transmissions and power steering were introduced and safety features such as airbags made passengers much safer. Computers were even added into vehicles to optimize performance and provide GPS for navigation purposes. In short, vehicles got cheaper, lighter, stronger, safer, cleaner, faster, and more luxurious.
But despite this, there is a strong case that the biggest innovations in the auto industry are yet to come.
We at MXALT has the capability of conceiving unusual needs and opportunities. We wish to implement something new on periodical basis. We view Innovation as the application of better solutions that meet new requirements, unarticulated needs, and existing market Opportunities.
Quality is important to our business because we value our customers. We strive to design and manufacture high quality products and services which meet and exceed their expectations. We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.
We have few systems and procedures in place to support us in our aim for total customer satisfaction and continuous improvement throughout our business:
* Regular gathering, monitoring of customer feedback, & customer complaints procedure
* Selection, performance monitoring of suppliers against set criteria.
* Training and development for our employees.
* Regular audit of our internal processes.
* Measurable quality objectives which reflect our business aims
* Management review of audit results, customer feedback and complaints
